Rose Builders awarded 5 Star Customer Satisfaction
We are delighted to announce we have been awarded the prestigious 5-star customer satisfaction award from the Home Builders Federation.
The annual survey is one of the most comprehensive, large-scale surveys of its type carried out in the UK. It began in response to recommendations in the Barker Review of Housing Supply in 2004 and is a self-completion census of new home purchasers. Since its launch, well over half a million survey returns have been received making it one of the most comprehensive continuous industry research exercises in the country.
This year’s industry Customer Satisfaction Survey results show that an overwhelming 91% of new home buyers would ‘recommend their builder to a friend’. Satisfaction levels amongst new home buyers have now improved for a fifth successive year, up by 7%. The scores reflect the huge industry focus on build quality and customer service over recent years. Whilst volumes have continued to increase the industry has been through a massive recruitment and training drive to ensure it has the capacity to deliver high quality homes of the standard customers quite rightly expect.
Steven Rose – Managing Director of Rose Builders comments “We are extremely proud to have won this award. We’re committed to providing our homeowners with the highest standard of service and quality of product and that they enjoy the unique experience of purchasing and living in a Rose home.”