Rose Builders Awarded 5 Star Customer Satisfaction
We are delighted to announce that we have been awarded the prestigious, 5-star customer satisfaction award from the Home Builders Federation.
The annual survey is one of the most comprehensive, large-scale surveys of its type carried out in the UK. It began in response to recommendations in the Barker Review of Housing Supply in 2004 and is a self-completion census of new home purchasers. Since its launch, well over half a million survey returns have been received making it one of the most comprehensive continuous industry research exercises in the country.
This year’s industry Customer Satisfaction Survey results show that an overwhelming 89% of new home buyers would ‘recommend their builder to a friend’. Satisfaction levels amongst new home buyers have now improved for a third successive year, up 2% on last year. The scores reflect the huge industry focus on build quality and customer service over recent years. Whilst volumes have continued to increase the industry has been through a massive recruitment and training drive to ensure it has the capacity to deliver high quality homes of the standard customers quite rightly expect.
Steven Rose – Managing Director of Rose Builders comments “We are extremely proud to have won this award. We’re committed to providing our homeowners with the highest standard of service and quality of product and that they enjoy the unique experience of purchasing and living in a Rose home. We continue to build the business on quality, reliability, a can-do attitude, respect for customers and our supply chain. We are not looking to squeeze the last penny out of a project but to deliver a sustainable business built on quality and reputation.”
Rose Homes for Life is our housing development business that evolved from the original family business of HL Rose, who started as a bricklayer some four generations ago. The company first started building new homes in the 1890s and is still largely faithful to its geographical roots in Essex.
The original values of quality, integrity, trust and care are as true today as they were then. We blend traditional craftsmanship with modern efficient design and the latest technology to deliver new homes that are built with care. Our whole team has enormous pride in the design and construction of much sought after and well-respected new homes.